In the Search Programs and Features box (upper-right corner) of Programs and Features, search for the word office. Windows 7: Select > Control Panel > Uninstall a program. Windows 8.1 or Windows 8: Right-click the Start button (lower-left corner), select Control Panel, and then select Programs and Features. Windows 11 or Windows 10: On the Windows task bar, type Control Panel in the Type here to search box, select Control Panel in the search results, and then select Programs and Features. Open Control Panel using the steps below for your operating system. Let's uninstall any versions of Office you aren't using before we continue to troubleshoot. Step 2: Check for multiple copies of OfficeĪctivation can fail if you have multiple copies of Office installed. If it's not, your email address won't work for signing in to Office. Your Office product or Microsoft 365 subscription should be listed there. To check if your Microsoft account is associated with Office, sign in to Services & subscriptions. If you're at work or school, you may need to log in using your work or school account instead of your personal email account. Please try signing in using all your personal email addresses in case you bought Office using a different email address. See Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows. Note: If you're running Office on Windows 7 (which is no longer supported, see Windows 7 end of support and Office), you need to make sure that TLS 1.2 is enabled by default.

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